Shipping + Returns

Ordering

We ask that you review your order carefully before placing it to prevent any delays in processing and shipping. Once your order is placed, you will receive an Order Confirmation email with your order summary.

PRINTS

We ship to most countries but extra shipping fees may apply to any orders outside of the mainland USA. We will send you an invoice after the purchase of the print for extra shipping fees. If you would like a shipping quote before purchasing a print please email us at stephaniebarenz@stephaniebarenz.com.

PAINTINGS

Please contact us directly if you would like to purchase a painting and we will send you the information regarding shipping fees. You can email us at stephaniebarenz@stephaniebarenz.com

Shipping

PRINTS

Domestic Shipping - USA

I currently work with a fine art printer that ships prints all over the world. I include free shipping within the mainland USA for my fine art prints. I work with my fine art printer to ship all over North America, including Canada, Hawaii, Alaska, Puerto Rico, Military bases APO, FPO, and DPO but extra shipping costs may be billed to you depending on the current rates. I will send you a link to pay for the shipping fees once the costs are calculated. The fine art printer I work with ships using USPS or UPS. They ship prints flat, up to 11 x 14 inches in a clear bag on board in a sturdy shipping mailer. Prints that are larger than 11 x 14 inches get shipped via tube. These prints are rolled in tissue or craft paper and come in a sturdy shipping art tube.

Once your print is shipped, I send you an email with the tracking information.

International Shipping

I do ship internationally but you have to contact me to arrange for a shipping quote. I will send you a link to pay for the shipping fees once the costs are calculated. For international shipping, we use a fine art printer that ships almost anywhere in the world. They use UPS for shipping. Prints are packaged flat up to 11x14 in a clear bag on board and in sturdy shipping mailers. Larger prints are shipped rolled in tissue and kraft paper and in a sturdy shipping art tube.

Shipping costs are calculated based on package weight and distance. International packages are somewhat out of my control. Border fees, duties, and handling fees may be charged by other countries. Tracking is also quite unreliable with international shipments. With that being said, I have shipped to several countries and it has gone well.

You can send me an email at stephaniebarenz@stephaniebarez.com or fill out this form for international shipping.

PAINTINGS

I ship paintings from my studio in Madison using UPS, FedEx or DHL. Paintings are wrapped in glassine, and bubble wrap, and sometimes come double-boxed depending on the order. For paintings that are oversized and cannot be shipped via UPS, I use a local fine art handler. They arrange crating and ship to anywhere in the world.

Sometimes shipping is included with my smaller paintings but I specify that in the product description on my online gallery. The majority of the time, shipping for paintings will be billed after purchase. Once the shipping invoice is paid, I ship the painting to you and send you the tracking information.

 LOCAL PICK UP

If you live in Madison, WI you can pick up your prints or paintings locally. Please put a note in the instructions when checking out or contact us directly.

Return Policy

RETURNS

All paintings, prints, products, gift cards, and sale items are final sales.

If you are not satisfied with your purchase, please let us know so we can help. 

All goods must be checked upon receipt.

Please contact us at stephaniebarenz@stephaniebarenz.com within 10 days of receipt if you have any questions about the products you have received as we place the highest importance on supplying all orders correctly.

ARTWORK ARRIVED DAMAGED, WAS NOT DELIVERED, WAS LOST, OR STOLEN

We are not liable for any mishandling or failed delivery by the shipping service (USPS, DHL, UPS, domestic or international). We are also not liable for any damage incurred post-delivery. The fine art printers we work with package each order with care in sturdy flat mailers and tubes so that it arrives undamaged. Please handle your new artwork with care when framing, stretching, and taking your art out of its packaging tube.

However…

Damaged Print: If you think your print was damaged while being printed we are happy to handle this on a case-by-case basis with individual collectors who are able to provide details and documentation of the damage. Please take a photo of the damage immediately and send it to us at stephaniebarenz@stephaniebarenz.com.

Any damage caused during shipping must be handled with the carrier. Please photograph and report to the carrier immediately.

We are unable to replace for free any prints damaged after delivery.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and did not arrive please check your confirmation email to see that you put in the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. If the address is correct and you believe your package to have been lost or stolen, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly.

If a package cannot be delivered and is returned to our studio, we are happy to reship it but we ask that you pay for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.

Replacement Artwork / Returns: We will ship your replacement artwork and/or issue a refund only after receiving your return + communication via email.

UNSATISFIED WITH THE COLORS OF THE PRINT:

Please take the time to read the descriptions carefully and check the colors on multiple screens if you are concerned about color variations. Our fine art printers work hard to make sure the color that is represented is a good match.  

Customer Service

If you have any questions, or concerns, or want to share your thoughts, please contact us at stephaniebarenz@stephaniebarenz.com